BMC Helix ITSM: A Next-Generation Solution for Businesses

With intelligent, user-centered user experiences that enable you to work more intelligently, BMC Helix ITSM is a potent, market-leading service management platform that powers your IT transformation. For unparalleled flexibility, BMC Helix ITSM is also available as a hybrid or on-premise solution.

 

BMC Helix ITSM Key advantages 

• Modern persona-based UX suitable for all devices
• You can operate Helix Remedy on any form of public cloud thanks to container deployment.
• Services that are comprehensive and easy to use, together with change management skills
• Using cognitive automation to improve the agent experience
• A seamless service experience is offered by BMC ITSM Multi-Cloud Service Management in multi-cloud systems.
• Management from a single location across many clouds’ environments
• Enhanced agent experience thanks to cognitive automation
• Integrating collaborative tools will aid agents in problem-solving.
• Stunning reports and visualizations that are powerful and enable data-driven insights
• DevOps service management, more agility, and higher service quality without affecting speed

 

Business challenges

Service management in the modern day is very resource-intensive and driven by people. ITSM systems and procedures are still labor-intensive, imprecise, and sluggish, which drives up costs and reduces output. To save time on updates and to have the option to expand compute capacity as needed, enterprise organizations are moving workloads to the cloud. Businesses anticipate a smooth and successful relocation by using BMC software.

 

With a considerable reduction in the time and effort required for improvements, they also want to reduce expenses while maintaining the ability to grow easily. Artificial intelligence (AI), machine learning (ML), chatbots, virtual agents, and the Internet of Things (IoT) are all driving significant changes in how businesses will deliver services in the future, disrupting the field of service management. Smart company executives are diving right in and putting these technologies to use to address actual business problems and gain a competitive advantage.

 

Your IT transformation is fueled by this BMC ITSM intelligent, human-centered user experience, which enables you to operate more efficiently. The choice is yours between services that are delivered in the cloud for unparalleled choice, or hybrid or on-premise choices.

 

Solution attributes

• Possesses all the tools necessary to provide your firm with exceptional, proactive, and market-leading service management
• Diverse sources of data are consolidated in BMC Helix CMDB: For you to be as productive as possible, the experience is tailored to your position within the firm. The robust, user-friendly, and intelligent interface of the bmc software that works across devices may assist in solving problems fast and precisely.
• Capabilities for change management are extensive and simple: Obtain immediate awareness of and data-driven understanding of company priorities.
• Service Management for DevOps: Increased agility and higher service quality are made possible for DevOps teams by BMC Helix ITSM without slowing down their speed.
• Integration of all IT service support features: BMC Helix ITSM has integrated intelligent support capabilities and context-aware, such as change, asset, service level, service-request, identity, and knowledge management.